Medical Disclaimer

Effective: June 2026 · Version 1.0 · Tinystack Private Limited

IMPORTANT: PLEASE READ THIS MEDICAL DISCLAIMER CAREFULLY BEFORE USING OURLIO.

1. No Medical Advice

The ourlio mobile application, website, and all content available through them (collectively, the “Service”) are provided for general informational, educational, and tracking purposes only. The Service does not provide medical advice, diagnosis, or treatment.

The information available through the Service — including articles, guides, recipes, AI-generated responses, tracker insights, growth charts, vaccination schedules, and any other content — is not intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional with any questions you may have about a medical condition, your child’s health, or your own health.

2. Emergency Use Prohibition

ourlio is NOT an emergency service.

If you or your child are experiencing a medical emergency, including but not limited to:

• Difficulty breathing
• Severe bleeding
• Loss of consciousness
• Seizures
• Severe allergic reaction
• High fever in infants under 3 months
• Severe injury or trauma
• Poisoning
• Suicidal thoughts or self-harm

Call 112, 102, or 108 (India) immediately, or proceed to the nearest hospital emergency department.

Do not use ourlio to seek emergency medical assistance. ourlio is not designed, intended, or capable of supporting medical emergencies. We shall have no liability whatsoever for any User who uses or attempts to use the Service in lieu of appropriate emergency medical care.

3. No Doctor-Patient Relationship

Use of the Service does not create a doctor-patient relationship between you and ourlio or between you and any healthcare professional listed in the ourlio Doctor Directory, unless that healthcare professional has expressly accepted you into their care in accordance with applicable medical ethics and telemedicine regulations.

Communications, ratings, and information available through the Doctor Directory are for informational purposes only and do not constitute medical advice or a clinical relationship.

4. AI-Generated Content

The Service uses artificial intelligence and machine learning to assist with various features, including but not limited to:

• SOAP note generation
• Voice transcription
• Pre-appointment clinical briefs
• Drug reference lookup
• Meal scanning and nutritional analysis
• Parenting Q&A through the Ouri assistant
• Health insights from tracker data

AI-generated content is a productivity tool only and must not be relied upon for clinical decision-making without professional review.

AI models can make mistakes, including but not limited to: incorrect medical information, missed diagnoses, inappropriate suggestions, errors in transcription, hallucinated facts, and outdated information. ourlio does not warrant the accuracy, completeness, or reliability of any AI-generated content.

4.1 For Doctors Using AI Features

Doctors using AI features (including SOAP notes, clinical briefs, drug references, transcriptions) are solely responsible for:

• Reviewing AI output for accuracy and clinical appropriateness
• Editing AI output to reflect professional clinical judgement
• Independently verifying any drug name, dosage, frequency, route, or interaction before prescribing
• All clinical decisions made on the basis of AI-generated content
• Compliance with the Telemedicine Practice Guidelines 2020 and applicable professional standards

4.2 For Parents Using AI Features

Parents interacting with AI features must understand that responses are not medical advice. Always consult a qualified healthcare professional before making any health decision based on AI-generated information, including:

• Decisions about feeding, weaning, or introducing new foods
• Decisions about medications or supplements
• Interpretation of symptoms
• Vaccination decisions or scheduling
• Developmental concerns
• Any change to your child’s health routine

5. Editorial Content

Articles, guides, recipes, milestone trackers, and other editorial content available through the Service are for general informational and educational purposes only. They are written for a general audience and may not be suitable for your particular child, family, situation, or medical condition.

• Recipes do not account for individual allergies, intolerances, or medical conditions
• Feeding guides are general recommendations and may not be appropriate for premature, low-birth-weight, or medically complex children
• Development milestones are general guidelines and individual variation is normal
• Vaccination schedules follow Indian Academy of Pediatrics guidelines and may not reflect your child’s specific medical history or contraindications

Always consult your pediatrician for advice specific to your child.

6. Doctor Directory and Listings

The Doctor Directory is provided as an informational resource. Listing in the Directory:

• Does NOT constitute endorsement or recommendation by ourlio
• Does NOT verify a doctor’s current registration status at the time of viewing
• Does NOT guarantee any particular standard of care
• Does NOT establish any relationship between you and the listed doctor

Parents must conduct their own due diligence before selecting a healthcare provider. Verify the doctor’s current registration with the relevant medical council, check qualifications, read patient reviews, and consult multiple sources before making any healthcare decision.

7. Tracker Data and Insights

The Service provides tools for tracking feeding, sleep, growth, vaccinations, medications, temperature, and other health indicators. Insights and trends derived from this data are computational summaries only.

• Tracker data is only as accurate as the data you input
• Growth percentiles are computed from WHO and IAP charts and are general references only
• Trend analysis does not constitute clinical diagnosis
• Alerts and notifications are not substitutes for clinical observation

If you notice any concerning trend in your child’s health, consult your pediatrician immediately. Do not rely solely on ourlio insights to determine whether to seek medical care.

8. Prescription and Document Scanning

The Service may offer features to scan and digitise prescriptions, lab reports, and other medical documents. These features use OCR (optical character recognition) and AI extraction:

• OCR may misread handwriting, particularly for drug names and dosages
• AI extraction may misinterpret structured fields
• Always verify scanned content against the original document
• Never administer medication based solely on scanned data without verification

9. Teleconsultation

Where the Service enables teleconsultation between Connected Patients and Doctors:

• Teleconsultation is appropriate only for non-emergency clinical concerns
• Teleconsultation is not appropriate for: medical emergencies, conditions requiring physical examination, conditions requiring procedural intervention, or any situation where the doctor reasonably believes in-person care is necessary
• The doctor providing teleconsultation must comply with the Telemedicine Practice Guidelines 2020
• ourlio is not party to the teleconsultation and shall not be liable for the clinical content or outcome

10. Limitations and Errors

The Service may contain technical errors, inaccuracies, or omissions. ourlio makes no warranty as to the accuracy, completeness, currency, or reliability of any information available through the Service. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or harmful components.

11. Personal Responsibility

By using the Service, you acknowledge and agree that:

• You are responsible for your own and your child’s healthcare decisions
• You will use the Service as a complement to, not a substitute for, professional medical care
• You will seek professional medical advice for any health concern
• You will not delay seeking medical care because of anything you read or hear on the Service
• You assume all risks associated with use of the Service

12. Limitation of Liability

To the maximum extent permitted by law, ourlio, its directors, officers, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising from or related to your use of the Service, including but not limited to: any adverse health outcome; any error in AI-generated content; any inaccuracy in editorial content; any clinical decision made on the basis of information from the Service; any act or omission of any Doctor; any delay in seeking medical care; or any reliance on the Service for any purpose.

The total aggregate liability of ourlio for any claim relating to medical or health matters shall not exceed Rupees Two Thousand (₹2,000) or the amount you have paid to ourlio in the preceding 12 months, whichever is less.

13. Acknowledgement

By using the Service, you confirm that you have read, understood, and accept this Medical Disclaimer in full. If you do not accept this Disclaimer, you must immediately discontinue use of the Service.

14. Contact

Questions about this Medical Disclaimer:

Tinystack Private Limited
Pune, Maharashtra, India
Email: [email protected]

Version 1.0 · Effective June 2026 · Tinystack Private Limited