Effective: June 2026 · Version 1.0 · Tinystack Private Limited
This Fair Usage Policy (“Policy”) governs how Users may use the ourlio mobile application and website (collectively, the “Service”) operated by Tinystack Private Limited. This Policy is incorporated into and forms part of our Terms of Service.
The purpose of this Policy is to ensure the Service remains available, reliable, and reasonably priced for all Users by preventing abuse, excessive use, and behaviour that degrades the experience for others.
1. Application
This Policy applies to all Users of the Service, including parents on free and paid plans, doctors on all plans, and any other person accessing the Service. Specific limits may vary by Subscription plan as displayed within the Service.
2. General Principles
You agree to use the Service:
- For its intended purposes only
- In a manner consistent with normal individual or single-clinic use
- Without excessive automation, bulk operations, or volume that would not arise from genuine personal or clinical need
- Without circumventing usage limits or quotas
- Without using multiple accounts to exceed plan limits
- Without sharing your account credentials with others
3. Parent User Limits
3.1 Free Plan
Free plan Parent Users are subject to limits including but not limited to:
- Ouri AI assistant: limited messages per day as displayed in the app
- Meal scanner: limited scans per day
- Voice notes: limited recordings per month
- Health insight reports: limited PDF exports per month
- Connected doctors: one connected clinic at a time
- Stored documents: limited storage per profile
3.2 Plus Plan
Plus plan Parent Users have higher limits as displayed in the Service. Plus does not mean unlimited; reasonable use applies.
3.3 Pro Plan
Pro plan Parent Users have the highest individual limits. Pro includes unlimited async messaging with the connected Doctor subject to the Doctor’s availability and per-message fee, and pool failover where available.
4. Doctor User Limits
4.1 Starter Plan
Starter plan Doctor Users are subject to:
- Connected families: hard limit of 10. Once 10 families are connected, additional parents cannot connect until either an existing parent disconnects or the Doctor upgrades to a paid plan.
- Voice notes: 5 per month
- Prescription scans: 3 per month
- Limited access to AI features
4.2 Clinic Pro Plan
Clinic Pro Doctor Users have unlimited connected families, unlimited AI SOAP notes and voice transcriptions, unlimited prescription scans, and full access to all clinical features. “Unlimited” means reasonable use consistent with single-doctor clinical practice. Industrial-scale use such as bulk message sending, automated scraping, or use for purposes other than supporting your clinical practice is not permitted.
4.3 Care Partner and Enterprise Plans
Care Partner and Enterprise plans have terms agreed at the time of subscription. Fair use applies even where features are described as unlimited.
5. AI Usage
AI features consume significant computational resources. To ensure these features remain sustainable:
- Per-user daily and monthly limits apply on AI message volume, voice note duration, and scan volume as displayed within the Service
- Excessive use that suggests automation or non-personal use may result in rate-limiting or suspension
- Limits may be adjusted from time to time to maintain service quality
- Bulk or automated submissions to AI features are prohibited
6. Async Messaging
Where the Service offers asynchronous messaging between Parent Users and Doctors:
- Parent Users may not submit duplicate or trivial messages which our system may filter automatically
- Messages must contain a genuine clinical or parenting question
- Parent Users may not abuse the failover pool to obtain repeated free responses
- Doctors may not artificially manipulate availability or fees to exploit the pool system
- The platform fee on each successful async transaction is non-negotiable
7. Doctor Directory
- Healthcare Professionals may not maintain multiple Directory Listings for the same practice
- Healthcare Professionals may not solicit, incentivise, or manipulate Patient Stories
- Patient Stories may be submitted only by Connected Patients with a recorded clinical interaction, no more than one per Doctor per 90 days
- The Doctor Directory may not be scraped, copied, or mirrored
8. Storage and Bandwidth
- Reasonable storage limits apply to documents, photos, voice notes, and other uploaded content
- Excessive storage use may result in compression, archival, or deletion of older content
- Uploads must be of reasonable size; very large files may be rejected
- Bandwidth abuse such as repeatedly downloading the same file or attempting to use ourlio as a CDN is prohibited
9. API and Integration
- Programmatic access is permitted only through interfaces explicitly offered by ourlio
- Rate limits apply to all programmatic access
- Use of unofficial means to access ourlio data or features is prohibited
- Scraping, crawling, or bulk extraction is prohibited
10. Prohibited Behaviour
The following behaviours violate this Policy and may result in immediate suspension or termination:
- Creating multiple accounts to circumvent plan limits
- Sharing account credentials with others
- Using automation, scripts, or bots to interact with the Service
- Submitting fake or fraudulent data
- Attempting to deceive AI systems or game rate limits
- Using the Service in a way that interferes with other Users
- Using the Service for commercial purposes other than as expressly permitted
- Reverse engineering or attempting to extract proprietary algorithms
11. Enforcement
ourlio reserves the right, in its sole discretion, to monitor usage patterns to identify violations of this Policy; issue warnings to Users approaching limits; apply temporary rate limits to specific accounts; suspend or terminate accounts engaging in prohibited behaviour; refuse to process specific requests that violate this Policy; and pursue legal remedies for serious violations.
ourlio shall give reasonable notice of enforcement actions where practicable, but reserves the right to act immediately where the violation is severe, threatens the integrity of the Service, or risks harm to other Users.
12. Changes
This Policy may be updated from time to time. Material changes will be notified by email or in-app notification not less than 30 days before they take effect.
13. Contact
Tinystack Private Limited
Pune, Maharashtra, India
Email: [email protected]
Version 1.0 · Effective June 2026 · Tinystack Private Limited