How to delete your Ourlio account
Parent / Family accounts
Open the Ourlio app → Account → Settings → Delete Account →
type “DELETE” to confirm. Your account, child profiles, and all
tracker data are erased immediately.
Deleting individual data, without deleting your account
Any single tracker entry (a feed, diaper change, sleep log,
etc.) or vaccination record can be deleted directly within the
app. Open the entry and tap Delete. This removes just that
entry; your account and everything else stays intact.
Child profiles and uploaded documents/prescriptions currently
require a support request rather than a self-service delete
tap contact us on your account screen to email us or chat with us, and
we’ll remove the specific item you’re asking about.
Healthcare Professional accounts
Tap SOS on your home screen → email us or chat with us to
request account deletion. Our team will confirm your identity
and process the request.
What gets deleted
Your profile, child profiles, and all tracker logs (feeds,
sleep, growth, medicines, and more) are permanently erased from
Ourlio.
What’s not touched, and why
If you were ever connected to a clinic, a small set of records
tied to that care appointments, clinic messages, teleconsult
session records, walk-in registrations, voice notes, and
prescriptions remain as the connected doctor’s own medical
records, not Ourlio’s. These belong to the clinic’s own
record-keeping (kept 3 years, as required for healthcare
providers) and aren’t something Ourlio retains separately.
Subscription/billing records are kept as required for tax
compliance.
If you were never connected to a clinic, none of this applies
deleting your account removes everything.
Ourlio Direct (WhatsApp consults)
Ourlio Direct is a separate service for verified doctors who answer patients’ questions on WhatsApp. If you used Direct as a doctor, or you messaged a doctor who uses it, you can ask us to delete your Direct data.
Doctors: email [email protected] from the email address on your Ourlio account, with “Delete my Direct data” in the subject. We delete your connection and the messages we hold for you, and we confirm by email when it is done. You can also stop Direct at any time by removing its access in your Meta business settings.
Patients and parents: email [email protected] and say you want your Direct messages deleted. Tell us the WhatsApp number you messaged from and the doctor you messaged, so we can find them. We confirm it is you, delete the messages we hold, and confirm by email. Your doctor may also keep their own copy of the conversation as a clinical record, so please ask your doctor about that copy directly.
More detail: https://direct.ourlio.com/data-deletion
Questions about your data?
Email [email protected].