Cookie Policy
How we use cookies on ourlio.com
Effective: June 2026 · Version 2.0 · Tinystack Private Limited
This Cookie Policy explains how Tinystack Private Limited (“ourlio”, “we”, “us”) uses cookies and similar technologies on the ourlio website (ourlio.com) and how local storage works in the ourlio mobile application. This Policy forms part of our Privacy Policy.
1. What Are Cookies
Cookies are small text files placed on your device when you visit a website. They help the website function, remember your preferences, and understand how you use the site. Similar technologies include local storage, session storage, and device identifiers used within mobile applications.
2. Our Approach
ourlio products are ad-free. We do not use cookies for advertising, behavioural targeting, or to build advertising profiles. We do not sell your data to advertisers. We use cookies and local storage only for the purposes set out below.
3. Website Cookies (ourlio.com)
3.1 Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled without affecting site functionality.
| Cookie | Purpose | Duration |
|---|---|---|
| Session token | Maintains your login session | Session |
| CSRF token | Prevents cross-site request forgery attacks | Session |
| Cookie consent | Remembers your cookie preferences | 1 year |
| Load balancer | Routes your request to the correct server | Session |
3.2 Functional Cookies
These cookies remember choices you make to improve your experience.
| Cookie | Purpose | Duration |
|---|---|---|
| Language preference | Remembers your selected language | 1 year |
| Theme preference | Remembers light or dark mode | 1 year |
3.3 Analytics Cookies
We use privacy-respecting analytics to understand how visitors use our website in aggregate. These analytics do not track you across other websites and do not build advertising profiles. Where analytics cookies are used, they are subject to your consent.
3.4 Marketing Cookies
We do not use marketing or advertising cookies. ourlio does not display ads and does not allow third parties to track you on our website for advertising purposes.
4. Mobile App Local Storage
The ourlio mobile application stores certain data locally on your device to keep you logged in, cache content for offline use, and remember your preferences. This storage remains on your device and is not accessible to third parties.
| Storage | Purpose | Contains Health Data? |
|---|---|---|
| Authentication session | Keeps you logged in securely | No (secure token only) |
| Voice note cache | Local cache of voice recordings | Yes — on-device only |
| Mood history cache | Local cache of mood logs | Yes — on-device only |
| Consent preferences | Data sharing settings per connected doctor | No |
| Reception PIN | Securely hashed clinic PIN (doctor accounts) | No |
| Sync queue | Pending data awaiting upload | Yes — on-device only |
On-device health data is stored in your device’s secure storage and is cleared when you delete your account or uninstall the app.
5. Third-Party Services
To operate the Service, we rely on a small number of trusted service providers. These providers may set cookies or process data necessary for their function.
| Function | Purpose | Data Location |
|---|---|---|
| Payment processing | Securely processing subscription and transaction payments. We do not store your card details. | India |
| Cloud infrastructure | Hosting the Service and storing data securely within India. | India |
| Network protection | Protecting the Service against attacks and ensuring availability. | India |
| Notification delivery | Delivering push notifications and emails you have opted into. | India |
| Clinical AI processing | Powers SOAP notes, voice/call transcription, and the Ouri assistant. India-hosted only, with no fallback outside India. | India |
| Other AI processing | Powers meal and nutrition photo analysis and general content generation. Some providers are located outside India — see Section 6 of the Privacy Policy. | India and outside India |
| WhatsApp messaging | Delivering messages and notifications you’ve opted into via WhatsApp, operated by Meta Platforms, Inc. | Outside India (United States) |
Each provider operates under its own privacy policy and contractual confidentiality obligations with ourlio. We select providers that meet appropriate data protection and security standards.
6. Managing Cookies
6.1 Website Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies
- Delete all cookies when you close your browser
Please note that disabling strictly necessary cookies may prevent the website from working correctly, including preventing you from logging in.
6.2 Cookie Consent
When you first visit ourlio.com, you are presented with a cookie consent banner. You may accept or decline non-essential cookies. You can change your preferences at any time through the cookie settings link in the website footer.
6.3 App Local Storage
You can clear app local storage through your device settings, or by deleting your ourlio account, or by uninstalling the app. Clearing storage may log you out and remove cached content.
7. Do Not Track
Some browsers offer a “Do Not Track” signal. As ourlio does not track users across websites for advertising in any case, our practices are consistent with respecting Do Not Track preferences.
8. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. Material changes will be notified through the website. The latest version is always available at ourlio.com/cookie-policy.
9. Contact
Questions about this Cookie Policy or our use of cookies:
Tinystack Private Limited
Pune, Maharashtra, India
Email: [email protected]
Version 2.0 · Effective June 2026 · Tinystack Private Limited